Refund Policy

You may cancel your order and receive a full refund if you request cancellation before we assign testers to your app. See our Cancellation Policy for full details.

Once testers have been assigned and the 14–16 day testing period has begun, the digital service is considered delivered and cannot be cancelled. Refunds after delivery are available only under the Production Access Guarantee described below.

Fast Testers sells digital app testing services, not physical products. Because our service is delivered electronically and begins immediately after tester assignment, traditional product returns do not apply.

If you are unsatisfied with our service, you may request a refund under our Production Access Guarantee if Google Play rejects your app after you complete the full testing period and meet all eligibility criteria outlined below.

If you have not yet received the service (testers not assigned), you may cancel your order for a full refund — this is equivalent to returning an undelivered product.

All refund and return requests must be submitted to contact@fasttesters.com or by phone at +213 549 17 93 03. Include your order reference, app package name, and account email. We respond within 1–2 business days.

To be eligible for a refund under our Production Access Guarantee, you must meet the following criteria:

• You must have used our paid testing service for the app in question
• Your app must meet Google Play's basic requirements and content policies
• The full testing period (14-16 days) must have been completed
• You must have addressed all critical feedback provided by our testers
• The refund request must be submitted within 30 days of testing period completion

To request a refund, please follow these steps:

• Email us at contact@fasttesters.com with the subject line "Refund Request"
• Include your app package name (e.g., com.yourcompany.yourapp)
• Include the Google Play rejection notice or details about the rejection reason
• Provide the email address associated with your Fast Testers account

Refunds will not be issued in the following circumstances:

• Apps that have been rejected due to Google Play policy violations (e.g., inappropriate content, spam, impersonation)
• Apps that do not meet Google Play's basic technical requirements (e.g., crashes on launch, missing core functionality)
• Refund requests submitted more than 30 days after the testing period completion
• Apps where critical tester feedback was not addressed before submission to Google Play

If you have a concern about a charge, please contact us at contact@fasttesters.com before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues fairly and promptly.

Initiating a chargeback without first contacting us may delay resolution and may result in account suspension while the dispute is investigated.

Approved refunds are processed through Stripe to your original payment method within 5–10 business days.